TERMS & CONDITIONS
Version: Alderfalls T&Cs v1.0
Date: 2 March 2026 (UK)
Alderfalls – Exclusive Group Stays & Venue
Terms & Conditions (Simple)
These Terms & Conditions (“Terms”) apply to all bookings at Alderfalls.
The person making the booking is the “Lead Booker” and is responsible for the booking and all
guests and visitors in the party.
1) Booking & Payment
A 25% non-refundable deposit is required to secure any booking. Dates are not
held until the deposit has cleared.
The remaining balance is due no later than 8 weeks (56 days) before arrival.
If booking within 8 weeks (56 days) of arrival, full payment is due immediately.
Failure to pay on time is a material breach. We may cancel the booking and retain
the deposit, and you remain liable for any amounts due under the cancellation
policy.
A refundable security/damage deposit may be required. If applicable, we will
confirm the amount and payment deadline in writing.
2) Cancellation & Changes
Deposits are non-refundable in all circumstances, including illness, travel
disruption, weather, or force majeure.
If you cancel more than 8 weeks (56 days) before arrival
any money paid above the deposit may be moved once to alternative dates
within 12 months, subject to availability, and must be used in one stay; price
differences may apply.
If you cancel within 8 weeks (56 days) of arrival:
the full balance remains payable, and any unpaid balance will be due
immediately.
We strongly recommend appropriate travel insurance that covers your party and
your reasons for cancellation.
3) Guest Numbers, Visitors & Capacity
Only the agreed number of overnight guests may stay.
Day visitors are not permitted unless agreed in writing in advance
(message/email confirmation).
Exceeding the agreed capacity, hosting unapproved visitors, or allowing non-paying
guests to stay overnight may result in:
immediate termination of the stay, and/or
additional charges, and/or
deduction from the security deposit,
with no refund.
4) Venue Use, Parties, Noise & Behaviour
Alderfalls is a private luxury group venue intended for respectful stays.
No parties, events, gatherings, or commercial activity unless explicitly
pre-approved in writing.
Guests must respect neighbours and the property at all times.
Quiet hours apply (10:00pm–8:00am) unless we confirm otherwise in writing.
Anti-social behaviour, excessive noise, disorder, or any conduct likely to cause
nuisance, damage, or complaints is a material breach and may lead to immediate
eviction without refund.
5) Damage, Cleaning, Breakages & Charges
The Lead Booker is responsible for the property, contents, and grounds for the entire
stay, including the actions of all guests and visitors.
We may deduct from the security deposit for damage, breakages, missing items,
smoking evidence, staining, hot tub misuse, excessive mess, or additional
cleaning beyond normal use.
If costs exceed the security deposit, the Lead Booker agrees to pay the full amount
on demand.
For significant damage, deep cleaning, or serious breach, a minimum charge of
£500 may apply, plus any additional costs required to restore the property.
6) Check-In, Check-Out & Access
Check-in and check-out times are as agreed in your booking confirmation.
Late check-out or unauthorised early access may incur additional charges and/or
deductions.
Lost keys, lockouts, or security callouts may be charged.
7) Smoking, Vaping & Illegal Substances
No smoking or vaping inside the property at any time.
Illegal substances are strictly prohibited. Evidence of illegal substances may be
reported and will result in immediate termination without refund and may incur
additional cleaning charges.
8) Safety & Use of Facilities (Including Hot Tubs / Outdoor Areas)
Guests must follow all safety guidance provided at the property and in pre-arrival
instructions.
Use of facilities (including hot tubs, outdoor areas, steps, decking, fire pits if provided,
etc.) is entirely at guests’ own risk, except where injury is caused by proven
negligence on our part.
Children must be supervised at all times, especially outdoors and around
water/features.
9) Liability & Personal Belongings
To the maximum extent permitted by law:
We are not liable for loss, theft, or damage to personal belongings or vehicles.
We are not liable for disruption or inability to perform due to events beyond our
reasonable control (force majeure), including but not limited to severe weather, utility
outages, transport disruption, or government restrictions.
Nothing in these Terms limits liability for death or personal injury caused by our
negligence, fraud, or any liability that cannot legally be excluded.
10) Right to Refuse, Cancel or Terminate
We reserve the right to:
refuse a booking,
require additional conditions (including a higher security deposit) for certain groups,
cancel or terminate a stay where we reasonably believe there is risk of breach,
damage, nuisance, or unsafe behaviour, or where these Terms are breached.
Where a booking/stay is terminated due to breach, no refund will be issued, and any
additional costs (including damage/cleaning/security) remain payable.
11) Security/Damage Deposit Return
Where a security/damage deposit applies, we aim to return it within 7 days of
departure once checks are completed, minus any deductions for damage, missing
items, cleaning, or breaches.
If costs are not immediately clear (e.g., quotes required), we may hold the deposit
until confirmed and provide evidence/summary of deductions.
12) Agreement & Governing Law
Payment of the deposit (or full payment where applicable) confirms acceptance of
these Terms.
These Terms are governed by the laws of England & Wales, and the courts of
England & Wales have exclusive jurisdiction.